1. 14-day refund for unused access
You are eligible for a full refund of your first subscription payment if you request it within 14 days of purchase and have not used the learning content beyond onboarding. This means you have not started a course or completed any learning activities. This offer covers the first payment, including a paid introductory period, and does not restart with each renewal.
2. How to request a refund
Email support@ooblue.com with your account email, purchase date, and receipt or transaction reference. Tell us why you are requesting a refund. We review each request and may ask about your learning activity. Do not send passwords or full payment card details.
3. Renewals and cancellation
Cancelling stops future renewals and leaves access available until the end of your paid period. To request a refund, contact support separately. If you believe a charge is incorrect or you cannot access the service, email support@ooblue.com so we can investigate.
4. Approved refunds
Approved refunds are returned to the original payment method where possible. The time for funds to appear depends on your payment provider. Support will confirm the outcome of your request.
5. Your legal rights
This policy does not limit mandatory rights under applicable consumer law, including withdrawal rights where applicable or remedies for a faulty service. If you believe you have a statutory right to a refund, contact support even if you do not meet the voluntary non-usage conditions above.