1. How to cancel
To cancel, email support@ooblue.com from the email address associated with your subscription. Tell us that you want to stop renewal and include your receipt reference if you have it. Keep your cancellation confirmation. Never send your password or full payment card number.
2. Before your renewal date
Cancel before your next renewal to avoid the next charge. A 1-week introductory subscription converts to a recurring 4-week plan if it is not cancelled before the introductory period ends. Four-week and 12-week plans renew on their respective schedules.
3. What happens after cancellation
Cancellation stops future renewals. Access continues through the remainder of the period already paid for. Removing ooBlue from your home screen, uninstalling the web app, signing out, or clearing browser data does not by itself request cancellation of a paid subscription. Follow the cancellation instructions above to stop renewal. Refund requests are handled separately under the refund policy.
4. Charged after cancelling?
Email support@ooblue.com with your account email, charge date, and cancellation confirmation so we can investigate.